Lapland UAS staff are committed to responding to students’ enquiries within 1–5 working days. This policy was decided by the Operational Working Group on 25 March 2021.

This announcement is a reminder of the response guarantee agreed upon at Lapland UAS in 2021.

Enquiries are answered through the agreed channels used in courses and various services. Communication is based on anticipation and consideration. Communication channels are clearly agreed upon, and exceptional situations such as holiday periods or business trips are considered.

Discretion should be used when responding. If the issue prevents studying (e.g. access to a workspace), responses should be provided as quickly as possible. For non-urgent matters, it is acceptable to inform the student when a response will be provided if it cannot be given immediately.

This operating principle applies to the entire higher education community and mutually commits all parties (staff and students). Graduating student feedback at Lapland UAS was the best nationally, and we want to continue this good work by committing to shared practices.

The response time policy preparation working group in 2021 included Eija Jumisko, Anu Pruikkonen, and student representatives Elina Holm and Kaisa Keihäskoski.

You can also find this information here.